VCV Pet Store ("we", "our", or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect the personal and company information you provide when using our B2B Pet Shop Application ("the App"). It is designed to comply with the General Data Protection Regulation (GDPR).
This Privacy Policy applies to both business users registering on behalf of a company and individual users accessing the app for information or browsing. The App does not support online purchasing or payment processing. Therefore, no financial or transaction data is collected.
1. Information We Collect
Depending on how you use our App, we may collect the following information:
- Company Users (B2B): Company name, registration certificate, business address (if provided)
- Contact Person Details: Full name, email address, telephone number
- Account Information: Login credentials (email and password)
- Individual Users (B2C): Name, email (if provided), device type, IP address, and usage data
- Technical Information: Browser type, operating system, and app performance analytics
2. How We Use Your Information
We use your information to:
- Verify company eligibility for B2B access
- Manage accounts and provide customer support
- Communicate updates, respond to inquiries, and send notifications (if consent is given)
- Maintain app functionality, security, and user experience
- Comply with legal and regulatory obligations
- Analyze aggregated data to improve our services
3. Legal Basis for Processing (GDPR)
We process personal data under the following legal bases:
- Consent: When users voluntarily provide information or agree to communications
- Contractual necessity: When data is needed to provide services requested by registered business users
- Legal obligation: To comply with applicable laws
- Legitimate interests: For app improvement, analytics, and ensuring network and data security
4. Data Storage and Security
We store your data securely using encryption, firewalls, and restricted access controls. Only authorized personnel with legitimate business purposes may access your information.
5. Data Retention
We retain your information for as long as your account remains active or as required by law. If you delete your account or stop using the App, we will delete or anonymize your data unless retention is legally required.
6. Sharing of Information
We may share your information only with:
- Trusted service providers who assist in operating our App (under strict confidentiality obligations)
- Legal or regulatory authorities when required by law
- To protect the rights, property, or safety of VCV Pet Store, our users, or others
7. Your Rights
Under GDPR, you have the right to access, correct, delete, restrict, or object to the processing of your data. You may also request data portability or withdraw consent at any time.
8. Cookies and Tracking
Our App may use cookies or similar technologies to improve user experience and analyze app usage. You can adjust your browser or device settings to manage or disable cookies.
9. Children’s Privacy
The App is not intended for children under the age of 16. We do not knowingly collect personal data from minors. If we learn that such data has been collected, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted within the App and indicated by an updated 'Last Updated' date.